INTRODUCTION
Our privacy policy describe the ways in which we collect, store, use and protect your personal information and it is important for you to review this privacy policy. By "personal information" we mean information that can be associated with a specific person and can be used to identify that person.
At Muudha we recognize and respect your privacy. To demonstrate our commitment, we have developed the privacy policy outlined below. If you have any questions about this policy, or the content or practices of our website, we encourage you to contact us.
COLLECTION OF PERSONAL INFORMATION & USE
When you visit muudha.com, whether via direct traffic or with the help of a third-party authorized agents (such as Google, site listing and directories). We collect information (such as IP address, domain name, browser type, broad geographical information, site-navigation pattern, etc.) to improve our website and to refine our marketing campaigns and promotions. We do not gather any personally identifying information about you when you visit this site, unless you choose to provide such information to us.
We collect certain personally identifiable information when you sign in to the muudha website; create an account for online shopping; participate in a contest, promotion or survey; or request other services that require information, registration or subscription. This information may include your name, billing address, phone number, email address, a user name and password, your birth date, and state of issuance to verify your identity, and any other information you voluntarily provide. We also keep a record of your product interests and purchases online and in our stores, and automatically receive and record information on our server logs from your browser (including your IP address, muudha cookie information and the page you requested). All credit/debit cards’ details or information will NOT be stored, sold, shared, rented or leased to any third parties.
We may use your information according to the Privacy Policy and Terms of use in effect at the time of use. The provisions contained herein supersede all previous notices or statements regarding our privacy practices with respect to this Site. We may use aggregated data (independent of any personal identifiers) for research and commercial purposes. This information includes what areas our users visit most frequently and what services they access most often. This information helps us develop a better site that is more useful and accessible to you.
We may use your personally identifiable information internally for our general commercial purposes including, among other things, to offer our own, our affiliates' or third-party products and services that we think you may find of interest. We may use your email address to contact you to respond to your inquiries, provide updates or newsletters, or to provide information on products or services to you. You can elect not to receive promotional emails from us either by "unsubscribing" to an email you receive or by contacting us as indicated below.
DISCLOSING YOUR INFORMATION
Muudha may share aggregate site and demographic information (such as age, gender, types of products or services purchased and muudha.com navigation, usage and page view). Such information does not identify any individual person and allows us to provide a more enjoyable online shopping experience.
Muudha may reveal personally identifiable information about you to unaffiliated third parties:
(1) if you request or authorize it;
(2) if the information is provided to help complete a transaction for you;
(3) if the information is provided to comply with the law, applicable regulations, governmental and quasi-governmental requests, court orders or subpoenas, to enforce our Terms of use or other agreements, or to protect our rights, property or safety or the rights, property or safety of our users or others (e.g., to a consumer reporting agency for fraud protection etc.);
(4) if the disclosure is done as part of a purchase, transfer or sale of services or assets (e.g., in the event that substantially all of our assets are acquired by another party, customer information may be one of the transferred assets);
(5) if the information is provided to our agents, outside vendors or service providers to perform functions on our behalf (e.g., analyzing data, providing marketing assistance, providing customer service, processing orders, etc.); or
(6) as otherwise described in this Privacy Policy.
HOW YOU CAN ACCESS, CHANGE OR DELETE YOUR INFORMATION
You may, at any time, access and update or remove your personal information by contacting Client Services via email or by clicking on Contact Us from any page on muudha.com. You may access and update your account information by logging into the My Account. In addition, if you prefer not to receive information from us through email, you may opt out of receiving muudha emails by clicking the "unsubscribe" link at the bottom of any muudha email that you have received.
If you prefer not to receive information from us through regular mail (for example, catalogs and direct mail promotions), please send us an email at support@muudha.com
Please note that it may take up to a week for your request to become effective. Thereafter, when you make purchases, we may still send you an email confirmation and may need to contact you by phone, email or regular mail if we have other questions regarding your order. If for any reason you continue to receive email or regular mail from Muudha after following the steps above, please contact Customer Support immediately and we'll be happy to assist you.
SECURITY OF YOUR INFORMATION
Our goal is to provide you with a safe and convenient online shopping experience. We use reasonable technical, administrative and physical measures to protect information contained in our system against misuse, loss or alteration. When placing an order online, your information is transmitted using Secure Sockets Layer (SSL) technology to protect the information being transferred to us. To check the security of your connection, view the lower corner of your browser window as you place your order. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active and the server is secure. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https." Information that you provide to us is not secured during transmission unless the URL address contains "https".
We are not responsible for maintaining the confidentiality of any non-public information that you provide us. Any information you prove in the course of reviews or ratings is publicly available. Information that you provide us by email is not encrypted.
No method of electronic transmission or storage is 100% secure. Therefore, we cannot guarantee absolute security of your information. You also play a role in protecting your information. Please safeguard your user name and password and do not share them with others. If we receive instructions using your log-in information we will consider that you have authorized the instructions.
NO SPAM OR SPOOF EMAILS
We do not tolerate spam. To report Site related spam or spoof emails, please forward the email to support@muudha.com. You may not use our communication tools to send spam or otherwise send content that would violate our User Agreement. We automatically scan and may manually filter messages to check for spam, viruses, phishing attacks and other malicious activity or illegal or prohibited content.
USE OF COOKIES
A cookie is a small piece of information that is placed on your computer when you visit certain websites. Most websites like ours use cookies to enhance your online experience.
Muudha uses cookies on its websites for the following purposes:
- Enabling certain features and functions on our websites, eg. remembering your user-id, browsing and other service preferences
- Building up a profile of how you and other users use the website.
- Improving the efficiency of our website.
- Administering services to you and
- Establishing usage statistics.
Most internet browsers provide you the option of turning off the processing of cookies (please see the “help” section of your browser), but this may result in the loss of functionality, restrict your use of the website and/or delay or affect the way in which it operates.
Advertisements on the Muudha website may generate cookies to track how many people have seen a particular advertisement (or use the services of third parties to do this), and to track how many people have seen it more than once.
GOOGLE ANALYTICS
Muudha may use Google Analytics features based on Display Advertising, including but not restricted to the following: Re-marketing, Google Display Network Impression Reporting, Double Click Campaign Manager Integration, and Google Analytics Demographics and Interest Reporting. Using the Google Ads Settings (https://www.google.com/settings/ads), you can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads.
Muudha may also use Remarketing with Google Analytics to advertise online; third-party vendors, including Google, may show Muudha ads on sites across the Internet. Muudha and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on visitors’ past visits to muudha.com, as well as report how ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to Muudha.
When you log on to the muudha.com website, Muudha with the help of Google Analytics may use your browsing behaviour to connect it with any other data that has previously been provided by you, in accordance with this Personal Data Protection Policy.
CHANGES TO POLICY
Muudha reserves the rights, at its sole discretion, to change, modify, add or remove any portion of muudha.com or these Policies, in whole or in part, at any time. Changes to these Policies will be effective when posted. You agree to review these Policies periodically to be aware of any changes. Your continued use of muudha.com after any changes to these Policies are posted will be considered acceptance of those changes.
GOVERNING LAW (AS PER UAE LAW)
This Personal Data Protection Policy and your use of this website shall be governed in all respects by the laws of UAE.
EFFECTIVE DATE
This Privacy Policy is effective as of April 08, 2020