We say satisfaction guaranteed and we mean it! We will exchange your product or give you a refund for most items returned in good condition within 14 days from the date you received your parcel.
Just follow these steps for courier return process:
- Items should be unaltered, unused and in full saleable condition, accompanied by their original order confirmation (order invoice)
- Shoes must not have any sole (or other) damage
- Items should be in their original packaging / box / dustcover and with all brand and product labels / tags and instructions still attached
- Authenticity cards, where provided, should also be returned with the item(s)
- Due to hygiene reasons, we are unable to return/exchange underwear or swimwear
- Through Courier collection using our Muudha Returns Request
- Items above 150aed can be returned free of charge
- Items below 150aed can be returned at a cost of 20aed courier cost
- Directly to a Muudha Store within;
- Dubai Mall - Ted Baker, Kate Spade, Guess, Maje, Sandro, AAPE, and BcbgMaxazria store.
Unfortunately, you will not be able to get a refund for your shipping fee. In case you need more clarification on this, you can contact us at firstname.lastname@example.org