We are pleased to offer a simple returns process for you, if you are not 100% fulfilled with your purchase.
General conditions are applicable to Returns in order to qualify for a refund - All items (including promotional gift items accompanying the order) must be returned to us within 14 days from the date of parcel received.
The following apply to items scheduled for Return;
• Items should be unaltered, unused and in full saleable condition, accompanied by their original order confirmation (order invoice)
• Shoes must not have any sole (or other) damage
• Items should be in their original packaging / box / dust-cover and with all brand and product labels / tags and instructions still attached
• Authenticity cards, where provided, should also be returned with the item
• Due to hygiene reasons, we are unable to return/exchange underwear or swimwear
We reserve the right to monitor returns and to refuse orders from customers with excessive returns levels - However, nothing in this Returns section is intended to affect any consumer rights that you may have under UAE Law
Once confirmed for Refund, we will process the following way;
- Credit Card payment will be refunded to the Credit Card which the order was purchased.
- The refund back to the credit card will take 5-15 days depending on your bank.
We are not currently able to offer Exchanges. Instead, all items should follow the returns process.